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Frequently Asked Questions

PRODUCT/ INGREDIENT RELATED QUESTIONS

When is the best time to apply the Age Defying Serum/ Eye Serum/ Moisturising cream?

  • In order to establish a routine, morning when you wake and night before you go to bed are ideal, however you can apply it at any time as long as it becomes a regular routine. If your skin has a tendency to be slightly oily it may be better to only apply the Moisturiser at night rather than twice a day.  The Age Defying Serum and Eye Serum are oil free and ideal for oily skin.

What order do I apply the serum to integrate with my other skin care products?

  • Serum is the first product to apply after you have washed and cleansed your face. You can then apply our moisturizer over the top if required. If you have a slightly oily or combination skin type you may find that the serum works very well by itself during the daytime. The reason for this is that it dries with a non-greasy finish so leaves an excellent surface for you to apply your make-up over the top.

Is it necessary to apply a moisturizer as well as the Age Defying Serum?

  • Because our Age Defying Serum has ingredients proven to target all 7 major signs of aging, it is optional whether you then follow it with a moisturizer. It will depend on the condition of your skin – how oily or dry it is.

Is it safe to use the Serum and Moisturiser around the eyes?

  • Yes our Age Defying Serum and Youth Moisturiser can definitely used around the eye area, however take care to avoid contact directly with the eye. If this occurs, wash eye thoroughly with water. The Velvet Eye Serum is safer for the eye area as it is non-irritating and fragrance free. It is also formulated specifically for skin surrounding the eyes.

Is it normal for the Clay Mask to become warm after application?

  • Once the mask is applied to the face it feels cool and then gradually warms as it dries. This sensation is caused by stimulation of the blood vessels near the surface of the skin. Although it can become very warm, it shouldn’t be uncomfortable.  To avoid this sensation we recommend not to exfoliate or vigorously cleanse prior to application. It is also important to avoid the eye area and broken skin.

ORDER/DELIVERY RELATED QUESTIONS

How do I place an order?

  • We currently sell our products solely on Amazon. The ‘Buy Now’ button on the individual product pages will direct you to our Amazon US shop front. Here you can enter the quantity of product you would like to purchase and place your order. We also sell on Amazon Canada and Amazon UK.

How is payment and delivery organized?

  • Payment is made through the secure Amazon payment service. You can choose to pay via PayPal or with your credit card. Shipping is carried out by Amazon directly.  The order will be despatched within 2-3 working days and arrive shortly after.